E-commerce Customer Segmentation
Customer retention rate dropped 15% YoY, with no clarity on which segments were churning or why.
Cleaned and engineered features from 500k+ rows of transaction SQL data. Applied K-Means clustering to identify 5 distinct behavioral segments. Built a Tableau dashboard for the marketing team.
Targeted re-engagement campaigns increased retention by 8%, saving $3,500/month in acquisition costs.
